On Wednesday, Maruti Suzuki India Ltd, the largest car manufacturer in the country announced that it will recall 1,279 units of new Swift hatchback and Dzire compact sedan models. This was due to a probable fault in the Airbag Controller Unit. An unidentified source reported that apparently, the fault could lead to the airbags not deploying in the incident of an accident.
In an official statement, the company said that an approximate total of 566 units of new Swift and 713 units of new Dzire models which have been manufactured between May 7, 2018, and July 5, 2018, will be covered in this campaign.
Recalls have become a regular examination for automobile companies. They voluntarily call back batches of vehicles to inspect and rectify possible defects in manufacturing. The service is provided free of cost.
The performance of the two models
The new Swift model was launched in February at the Auto Expo in Delhi this year, while the Dzire model was launched last year in the month of May. Ever since their launch, both the models have received an overwhelming response from the market. Dzire and Swift are one of the top-sellers of the Indo-Japanese brand.
The third generation Swift and Dzire are two of the brand’s major revenue maker. Both the cars have advanced appreciably compared to their respective old generation models in terms of styling and features.
Know more about the Recall Policy
Automobile manufacturers in India are required to follow a voluntary recall policy adopted by the industry body, the Society of Indian Automobile Manufacturers (SIAM) in July 2012. Under this policy, if a company thinks that there is a manufacturing defect in the vehicle, that compromises its safety of vehicles, it will have to voluntarily resolve the trouble-free of cost to the customer.
The announcement by the company
“Recall campaigns are undertaken globally to resolve problems that may be possible safety defects. July 25, 2018, onwards, Maruti Suzuki dealers will contact the owners of the vehicles which come under this recall campaign for examination and replacement of the defective part free of cost,” the company announced.
Auto expert Tutu Dhawan said, “Automobile experts say that though recalls may affect consumer sentiment in the short-run, it is seen as positive in the long-run for both customer and the automaker. It gives out the message that the company is willing to take responsibility even post sales and is making efforts to ensure the customers’ safety and satisfaction,”
How to check if your vehicle is affected
If you’re apprehensive about whether your car comes under the category of the affected vehicles, you can check the same on Maruti Suzuki’s website (www.marutisuzuki.com).
On the site, you will have to go to the “Important Customer Info” tab.
After then, all you need to do is to fill in the chassis number – MBH, for new Swift and MA3, for new Dzire, followed by 14 digits alpha-numeric number, on the computer screen to check. You will be able to find your chassis number on the vehicle ID plate or in-vehicle invoice/registration documents.
You can also contact the nearest Maruti Suzuki dealer workshop to check if your vehicle is among the category of the affected vehicles.
How does a carmaker spot defect once a batch is sold off?
“It is mainly through customer feedback which is routed to the company through dealerships,” said auto expert Tutu Dhawan.
He further added, “Whenever such things are made, they are made in batches, even the raw materials come in batches and everything is computerised. So once a probable defect is suspected, it doesn’t take the company much time to act upon it,”
Recalls are generally a safety measure on the company’s part and there may essentially be no defect with the car. It is carried out to eliminate the probability of any manufacturing defect.
The problems earlier this year
Remarkably, this isn’t the first time the vehicles of Maruti Suzuki have faced problems this year. This is for the second time in three months that the company has called for a recall of its models.
In May this year, MSI had conducted a service campaign to examine a probable defect in the brake vacuum hose of 52,686 new Swift and Baleno models. The company, however, said the exercise did not amount to a recall as the issue did not relate to safety and termed it as ‘a service campaign to address a potential inconvenience to the customer’.
Meanwhile, the shares of Maruti Suzuki fell over 1 per cent after the news of the recall of two of its hugely popular models was announced.